FAQs

Our products are made especially for you as soon as you place an order, which is why it takes us a bit longer to deliver it to you. Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions!
Shipping and Return Policy
International Shipping Policy
Terms and Conditions

Frequently Asked Questions

Q: I just placed a order but I want a different size or color, can I change it?

A: If you would like to modify or edit your processed online order, please have your order # ready and contact thekjbrand@mail.com as soon as possible.

Q: How do I know when my order has shipped out

A: Once your order has been processed, you will receive an email confirmation. Please contact thekjbrand@mail.com directly for any questions or requests regarding shipping methods, or address changes. Customers will be notified of a proper tracking number for your order once it has been fulfilled. The following timeline can be utilized strictly as a guideline for estimate delivery times

Q: Where is my order being shipped from?

A: Your orders will be shipped directly from our printing and warehousing partners in North Carolina (USA), Ontario (CA) or Tijuana (MEX) usually being the nearest location.