FAQs

Shipping and Return Policy
International Shipping Policy
Terms and Conditions

Frequently Asked Questions

Q: I just placed a order but I want a different size or color, can I change it?

A: If you would like to modify or edit your processed online order, please have your order # ready and contact thekjbrand@mail.com as soon as possible.

Q: How do I know when my order has shipped out

A: Once your order has been processed, you will receive an email confirmation. Please contact thekjbrand@mail.com directly for any questions or requests regarding shipping methods, or address changes. Customers will be notified of a proper tracking number for your order once it has been fulfilled. The following timeline can be utilized strictly as a guideline for estimate delivery times

Q: Where is my order being shipped from?

A: Your orders will be shipped directly from our printing and warehousing partners in North Carolina (USA), Ontario (CA) or Tijuana (MEX) usually being the nearest location.